- Add the Issues to our issue-tracking system (Asana)
- Capture detailed information: When documenting an issue, provide clear and concise information. Describe the issue accurately, including the specific symptoms, error messages, and the impact it has on the system or users. Include screenshots, logs, or any supporting evidence that can help in understanding and reproducing the issue.
- Classify and prioritize issues: Assign appropriate categories or labels to each issue, such as functional, performance, UI/UX, or security. Classify the severity level (e.g., critical, major, minor) and prioritize the issues based on their impact on system functionality, user experience, or business operations.
- Assign and notify responsible parties: Assign each issue to the appropriate team member who will be responsible for investigating and resolving it. Notify them about the assigned issue and provide any additional context or instructions needed for investigation and resolution.
- Track issue progress: Monitor the progress of each issue in the issue tracking system. Update the status as the issue moves through various stages, such as open, in progress, under review, or resolved. Add comments or notes to capture any discussions, findings, or updates related to the issue.
- Collaborate and communicate: Encourage collaboration among team members by allowing them to add comments, ask questions, or provide additional information about the issues. Use the issue tracking system as a centralized platform for discussions and communication related to each issue.
- Establish escalation procedures: Define escalation procedures for critical or high-priority issues that require immediate attention. Establish a clear process for escalating issues to higher levels of management or involving specific stakeholders to expedite resolution.
- Link related issues: If multiple issues are interconnected or have dependencies, link them together in the issue tracking system. This helps in understanding the relationships between issues and tracking their resolution as a group.
- Test fixed issues: Once an issue is marked as resolved, retest the corresponding functionality or scenario to verify that the fix has been implemented successfully and the issue no longer exists. Update the issue status and add comments to indicate the results of the retesting.
- Close resolved issues: When an issue is confirmed as resolved, mark it as closed in the issue tracking system. Include any relevant notes or comments summarizing the resolution and steps taken to address the issue.
- Generate reports and metrics: Utilize the reporting capabilities of your issue tracking system to generate reports and metrics on issue status, resolution time, severity distribution, or any other key performance indicators. These reports help in monitoring progress, identifying trends, and identifying areas for improvement.
By following these steps, you can effectively document and track issues found during post-migration testing. Consistent and organized tracking of issues ensures that they are properly addressed, promotes efficient collaboration among team members, and facilitates continuous improvement of the migrated system.
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